BV Game Privacy Policy – How We Protect Pakistani Players' Data

This Privacy Policy applies to all users of the BV Game platform, accessible at bvgame.app, including the website, any associated mobile-optimised pages, and all related services. When we say "BV Game," "we," "us," or "our" in this document, we mean the operator of bvgame.app. When we say "you" or "player," we mean any person who accesses the platform, whether or not they have a registered account.

Privacy is not a box we tick at BV Game — it is a genuine operational priority. The platform was built for Pakistani players, which means it handles Pakistani mobile numbers, CNIC data, Easypaisa and JazzCash account details, and other locally sensitive information every single day. We take the responsibility that comes with that seriously.

This policy is written to be read, not to be avoided. We have kept the language as plain as possible so that any player in Pakistan — regardless of their familiarity with legal documents — can understand exactly how their information is handled. If anything in this policy is unclear, our support team is available 24/7 to explain it.

BV Game collects only the data that is genuinely necessary to operate your account, process your transactions, verify your identity, and comply with legal obligations. We do not collect data for the sake of it, and we do not build advertising profiles.

We do not collect full card numbers, CVV codes, Easypaisa PINs, JazzCash PINs, or internet banking passwords. Payment credentials are never stored on BV Game's servers and are processed exclusively through our payment provider integrations using tokenised methods.

BV Game collects your personal data through the following means:

Every use of your personal data at BV Game falls into one of the following categories. We do not use your data for any purpose not listed here.

• Account operation: Creating and maintaining your BV Game account, processing login and session management, enabling deposits and withdrawals in PKR.
• Transaction processing: Verifying and completing deposits and withdrawals via Easypaisa, JazzCash, NayaPay, SadaPay, bank IBFT, and card payments.
• Identity and age verification: Confirming that you are who you say you are and that you meet the minimum age requirement of 18 years.
• Fraud detection and prevention: Identifying suspicious activity, duplicate accounts, unauthorised access, and money laundering patterns. Your IP address, device fingerprint, and betting patterns are all used in this process.
• Responsible gaming: Monitoring betting patterns to identify potential problem gambling behaviour and implementing cooling-off periods, deposit limits, or self-exclusion when appropriate or requested.
• Customer support: Responding to your queries, resolving account issues, and processing complaints.
• Legal compliance: Fulfilling reporting obligations under applicable laws. Cooperating with regulatory enquiries and law enforcement requests.
• Platform improvement: Analysing aggregate usage data (anonymised) to improve platform performance, fix bugs, and develop new features. No individual player is identified in this process.
• Marketing communications (with your consent): Sending you information about promotions, bonuses, and platform updates. See Section 12 for opt-out options.

BV Game processes your personal data on the following legal bases:

BV Game does not sell your personal data. We share data only in the specific limited circumstances described below, and only with parties who are contractually obligated to handle your data securely.

BV Game applies multiple layers of technical and procedural security to protect your personal data from unauthorised access, alteration, disclosure, or destruction.

• All data in transit is encrypted using TLS 1.3 with 256-bit AES-GCM encryption
• Sensitive data at rest is encrypted using AES-256 symmetric encryption
• Payment credentials (PINs, full card numbers) are never stored on BV Game servers
• All withdrawal requests require OTP verification via the player's registered Pakistani mobile number
• Employee access to player data is granted on a strict need-to-know basis with full audit logging
• Automated fraud detection systems monitor transaction patterns 24/7
• Regular security assessments and penetration testing are conducted on the platform infrastructure
• Duplicate account detection systems flag potential violations for manual review

Despite these measures, no internet-based system can guarantee 100% security. If you suspect your account has been accessed without your authorisation, contact BV Game's live support immediately. You should also change your password and notify your mobile network operator if you believe your SIM card has been compromised.

BV Game retains your personal data for as long as your account is active and for a period thereafter as required by applicable legal and regulatory obligations.

When data reaches the end of its retention period, it is securely deleted or anonymised so that it can no longer be linked back to an individual player.

BV Game uses cookies — small text files stored on your device — to operate the platform, maintain your logged-in session, and analyse usage patterns. We do not use cookies to track you across other websites or to build advertising profiles.

You can control or delete cookies via your browser settings. Disabling essential cookies will prevent you from logging in or using the platform. Analytics and functional cookies can be disabled without affecting core platform functionality. BV Game does not use any third-party advertising cookies.

As a Pakistani player using BV Game, you have the following rights in relation to your personal data. You can exercise any of these rights by contacting our support team via live chat or at support@bvgame.app.

BV Game will respond to all valid data rights requests within 30 calendar days. In complex cases, we may extend this by a further 30 days and will notify you of the extension. We do not charge a fee for processing data rights requests made in good faith.

BV Game is strictly an adults-only platform. No person under the age of 18 is permitted to register or use the platform in any capacity. BV Game does not knowingly collect personal data from anyone under the age of 18.

If we become aware that personal data belonging to a minor has been collected — whether because the minor provided a false date of birth at registration or for any other reason — we will immediately close the account, refund any deposits in full, and permanently delete all data associated with the account.

BV Game may send you promotional communications about bonuses, new features, and platform updates via SMS to your registered Pakistani mobile number and/or email. We only send marketing communications to players who have given explicit consent at registration or subsequently through account settings.

You can opt out of marketing communications at any time by updating your notification preferences in your account settings, by replying STOP to any SMS from BV Game, or by contacting support and requesting removal from our marketing list. Opting out takes effect within 48 hours. Opting out of marketing does not affect transactional communications — you will still receive OTP messages, withdrawal confirmations, and important account notifications.

BV Game may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. The date at the top of this page reflects the most recent revision.

For minor clarifications that do not materially affect your rights, we will update the policy without specific notice. For material changes — such as new categories of data collected, new third-party sharing arrangements, or changes to retention periods — we will notify registered players via an on-platform notification at least 14 days before the change takes effect. Continued use of the platform after a policy update constitutes acceptance of the revised terms.

If you have any questions about this Privacy Policy, want to exercise a data right, or have a concern about how BV Game is handling your personal information, please get in touch with the team. All privacy-related queries are handled with priority.

We commit to responding to all privacy-related queries within 72 hours. Data rights requests will be formally acknowledged within 5 business days with a projected completion timeline.